Cancellation & Refund Policy
Cancellation
Order Cancellation Guidelines
If you wish to cancel your order, please contact us as soon as possible, providing your name, order number, and reason for cancellation. For orders with delivery scheduled within the next five business days, cancellations must be made within 1 hour of placing the order to avoid any cancellation fees. If the order has already been shipped, our standard return policy will apply.
We want to make cancellations as easy as possible for you. Please take a moment to review our cancellation policies, which may vary depending on when your order was placed (i.e., major Holidays), the type of gift, or the reason for cancellation.
Holiday Season Order Cancellation Policy
For orders placed between December 1 and December 31, cancellations must be made within 1 hour of placing the order to avoid any cancellation fees, as these orders are promptly processed for shipment. If the order has already been shipped, our standard return policy will apply.
During the busy holiday season, it may take us longer to confirm cancellations due to increased communication with offices and shipping companies worldwide. Please allow extra time for us to confirm whether a cancellation is possible.
Order Cancellation Before Shipment
If you need to cancel your order before it’s been dispatched, we’re happy to assist. Please note that realtorsgifthub.com may charge a small administrative fee to cover any costs already incurred.
Local Phone Number Not Provided
When you cannot provide us with a local phone number while placing the order, and you confirm that you’re willing to proceed with the delivery without a (reachable) local phone number, we cannot issue a refund in the event of delivery issues.
Wrong Address or Phone number provided: Orders with an incorrect recipient address and/or without a local reachable phone number are not eligible for a refund or store credit if delivery attempts are unsuccessful. This also applies to cases where the recipient is unknown or no longer resides at the provided address. Please double-check the address and provide a valid local phone number to ensure timely and successful delivery.
Force Majeure: In the event of force majeure situations, such as extreme weather conditions, natural disasters, local holidays, protests affecting traffic, or lockdown measures that prevent timely delivery, we cannot guarantee the delivery time you requested. While we will make every effort to deliver your gift as soon as possible, we are not responsible for delays due to these circumstances, and no refund will be issued. If your delivery is delayed or there is a concern, we will notify you via email. If the delay becomes significant, we will offer alternative solutions, such as store credit or rescheduling the delivery, depending on the situation.
Undeliverable Orders: We reserve the right to reject an order at our discretion if delivery to the specified address is not possible. In such cases, you will be notified promptly, and a full refund will be issued.
Return
Our seven-day satisfaction guarantee covers most orders placed with realtorsgifthub.com. If you are not satisfied with your purchase, you can request a return by notifying us within seven days of delivery. Please include your name, order number, and reason for the return. We will then coordinate the return with a local supplier.
We are committed to keeping you informed throughout the return or refund process. You will receive email notifications for key updates, such as when we receive your returned item, when the inspection is complete, and when your refund, store credit, or replacement has been processed. This ensures transparency and helps you stay informed about the status of your request.
Condition of the Items: Items that are not faulty must be returned in resalable condition, unopened, and with the original packaging intact. Shipping costs from the original order are non-refundable, and return shipping costs (if applicable) are the customer’s responsibility. For orders that were shipped free of charge, the shipping costs will be deducted from the refund. Once the returned item is received and inspected, any applicable refunds or store credits will be processed within 14 days.
Store credit will be issued for items returned that are not faulty or determined to be in working condition after inspection.
If you receive a faulty product, please contact us immediately, as a return may not be required.
Exceptions: The cooling-off period does not apply, and the gift cannot be returned unless faulty if your order contains any of the following items:
Gift baskets that arrive damaged or with defective contents must be reported to our Customer Service within 48 hours of delivery. We will either send a replacement gift or offer an alternative hamper of equal or higher value. If a replacement is not required, a refund or store credit will be offered. We reserve the right to request the return of the item through our return service or pictures for further inspection before proceeding with a replacement or refund.
Refund
Payment Methods
Refunds will only be processed using the original payment method. In all cases, the refund amount cannot exceed the original payment made by the customer.
If the original payment method is non-refundable (e.g., refund declined by the card issuer, bank wire transfer, local money transfer, or cryptocurrency payment.
Non-refundable Transactions
If a refund is required for a non-refundable transaction, a $10 USD wire transfer fee will be deducted from the total refund amount, in addition to any applicable administrative fees.
Refund Due to Suspected Fraudulent Activity
In cases where an order must be canceled due to the recipient being identified as a potential scammer, the following applies:
This approach guarantees fairness while sustaining our operations.
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